Privacy Policy

We take your data rights seriously, which is why we have created this Privacy Policy. This document explains how we collect, use, store, and protect the personal information you provide to us when using our platform.

Purpose of the Privacy Policy

This policy aims to inform you about your rights regarding your data and how we handle personal information. We believe in transparency and want to make sure you understand what happens with your data from the moment you start using our site and services.

Scope of Application

This Privacy Policy applies to all users who register on or use our platform, including those who access our services through external links or third-party integrations. By using our site and services, you agree to this policy and its terms. We may update this policy from time to time, so please review it regularly.

Consent Clause

By continuing to use our platform, you consent to the practices described in this Privacy Policy. This includes how we collect, use, store, and share your data. If you do not agree with any of these terms, please stop using our services immediately.

Data We Collect

We collect personal information from you when you create an account or make a deposit. Here's what we typically collect:

• Personal Information:
• Name
• Email address
• Date of birth
• Address
• Contact details
• Account Info:
• Username
• Password
• Payment details (e.g., card number, expiration date)
• Technical Data:
• Device information (e.g., browser type, device model)
• IP address
• Cookies
• Usage Data:
• Site activity (e.g., login history)
• Login logs
• Game interactions (e.g., game wins, losses)

How We Use Your Data

We use your data for several purposes:

• Creating and managing accounts:
• We collect personal information to verify your identity and create an account.
• We store this information securely to allow you to access your account and make deposits.
• Processing deposits and withdrawals:
• We use payment details to process transactions and maintain a record of your financial activity.
• Providing customer support:
• We collect technical data to diagnose issues with our site or services.
• Bonus eligibility and responsible gambling monitoring:
• We use usage data to monitor your account activity and identify potential problems.
• Improving the site and personalising the user experience:
• We analyse technical data and usage patterns to improve our services and tailor them to individual users.
• Fulfilling legal and regulatory obligations:
• We collect and store data as required by law or regulation (e.g., anti-money laundering laws).

Cookies and Tracking

We use cookies to enhance your experience on our site. Cookies are small files stored on your device that contain information about your interactions with our platform.

• Essential Cookies:
• We use these cookies to maintain a secure connection between your browser and our servers.
• Analytics Cookies:
• We use these cookies to analyse site traffic, understand user behaviour, and improve our services.
• Marketing Cookies:
• We use these cookies to provide targeted advertising and promotional content based on your interests.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our site.

Legal Basis for Processing

We process your data under several legal grounds:

• Contractual necessity:
• We collect and store data to fulfil our contractual obligations (e.g., providing gaming services).
• Legal obligations:
• We collect and store data as required by law or regulation (e.g., anti-money laundering laws).
• Legitimate interests:
• We analyse technical data and usage patterns to improve our services and tailor them to individual users.
• User consent:
• You give us explicit consent by registering on our site or using our services.

Data Sharing and Disclosure

We may share your data with third-party service providers, such as payment processors, gaming software developers, or customer support teams. We only disclose personal data where necessary to provide our services.

Please note that we do not sell any of your personal information.

We may be required by law to disclose personal data in response to a valid court order or regulatory request.

Data Storage and Retention

We store personal data securely for as long as necessary:

• We maintain records of financial activity (e.g., deposits, withdrawals) for a minimum of five years.
• We keep account information and usage logs for as long as you have an active account with us.

We use secure storage practices to protect your data, including:

• Encryption (SSL)
• Password protection
• Access controls
• Regular backups and data redundancy measures

Security Measures

We implement robust security measures to safeguard your data:

• We use SSL encryption to protect sensitive information during transmission.
• We have access controls in place to limit who can view or modify personal data.
• We monitor our systems for potential vulnerabilities and unauthorised access attempts.

Your Rights

You have several rights under data protection laws:

• Access, update, or delete your data:
• You can request a copy of the personal information we hold about you.
• You can correct any inaccuracies in your personal information.
• You can request deletion of your personal information (subject to our retention obligations).
• Withdraw consent or object to processing:
• You can withdraw your consent for us to process your data at any time.
• You can object to the processing of your data where there are no compelling legitimate grounds for continued processing.
• How to contact the casino:
• Please write to support@ert (please note that our email address is without spaces)
• We will respond promptly to any data subject access requests or other inquiries regarding your rights.

International Data Transfers

We may transfer personal data outside the user's country or EEA to service providers who help us deliver our services. Where we do this, we implement Standard Contractual Clauses (SCCs) or other measures to ensure that recipient processors also adhere to strict data protection standards.

Please note that if you are accessing our platform from a jurisdiction with more stringent data protection laws than the one applicable in your location, you should familiarise yourself with those local regulations and requirements.

Third-Party Services

Our site may contain links or integrations with third-party services. These external providers have their own privacy policies, which we do not control. By accessing these services through our platform, you agree that we are not responsible for any content provided by them.

Policy Updates

We may update this Privacy Policy at any time to reflect changes in applicable laws, regulatory requirements, or internal practices.

If we make material changes to the way we collect, use, store, and share your data, we will notify you through a prominent notice on our site. Your continued use of our services after such notice constitutes acceptance of the updated policy terms.

For any questions or concerns about this Privacy Policy, please contact us at support@ert.